TERMS OF DELIVERY

In placing this order with us we appreciate your understanding of the current delivery/ pickup policy. Further details of the policy may be found on our policy page.

Please ensure someone will be home if being delivered to a residential home without concierge to receive the delivery. Although there is no guaranteed delivery window, general delivery hours to residences are between 2:30 and 6:30 pm and to businesses between 3:00 pm and 6:00 pm with the exception of  December 16th through December 24th where deliveries will be conducted from 9:00 am into the evening generally by 7:30 pm and by 6:30 pm to businesses.  The courier service will only make one attempt at delivery in a single day, they will knock or call and place the order at the door before they leave if there is no answer. If no local telephone number for recipient is provided delivery will be left at door if being delivered to a residence with no one available to receive the order.   

Orders left at the door are considered delivered.  A second delivery attempt may be made the following delivery day if selected at an additional delivery charge Monday to Friday or if the option has been selected we will contact the recipient in advance of delivery day by email to advise them of the delivery (email address is required for this service). There is no second delivery attempt on weekends (Saturday) or Holidays. If a second delivery has been requested and attempted or if the recipient has requested a specific delivery day and on arrival the courier service is unable to find someone to accept the delivery orders will be left at the door where possible or considered undeliverable. 

It is the responsibility of the sender to ensure where applicable the  complete and correct information is provided, that the recipient is home, that the business is not closed temporarily and concierge/ security/ reception will accept deliveries going to residential buildings or office buildings (many have changed their policies). For Apartment buildings/ condos the courier service delivery will be only to the lobby,  If there is no security/ concierge it is the responsibility of the sender to ensure the recipient is home during the delivery window to accept the order from the courier or the order will be considered undeliverable. The same policy will apply for offices buildings/ work spaces if the recipient is not at work it will be left with a co-worker, if there is no one to accept the delivery it will be considered undeliverable . Senior and assisted living residences must have a reception area accepting deliveries.

The studio or courier service will not be responsible for incorrect addresses, orders not taken in by recipient, recipients unavailable to accept their orders, orders vandalized or affected by weather due to being left at the door/ porch or concierge/ security/ or mailrooms that do not notify recipient of the delivery. Orders considered undeliverable or left at door will not be refunded, this includes refusal of acceptance from security/concierge or no security or concierge options to accept deliveries, incorrect addresses or a business is closed.  Orders left with concierge/ security or mailrooms due to building policy are the responsibility of concierge/ security or mailrooms to ensure they are delivered in a timely manner and in the pristine condition they were received. Orders requiring a second delivery will not be refreshed.