Toronto's Best Florist | Plant life and Floral design | Same day Flower Delivery
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"I know of only one duty and that is to love."Camus |
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WE ARE AT CAPACITY FOR VALENTINE'S OUR NEXT AVAILABLE ORDER DAY IS TUESDAY FEBRUARY 18TH FOR ORDERS PLACED BY SUNDAY 7:00 AM
♥♥♥♥♥♥♥♥ Delivery February 13th and 14th will be conducted throughout the day generally from 9:00 am to 7:00 pm to residences and by 6:30 pm to businesses (depending on weather, volume of deliveries per area etc and traffic).There is no guaranteed delivery by time these days, nor is the courier service able to accommodate request for specific delivery windows. Please ensure someone will be available to accept the delivery. Neither the studio or the courier service are responsible for damage to order either due to exposure to weather, theft of vandalism for orders left at door either by request of sender, recipient or due to no answer upon arrival. February 10th through 12th delivery will be in the afternoon, generally between 2:00 pm and 7:00 pm. We have moved from a retail location to a private studio format therefore pickup is not available however delivery is available throughout the GTA ♥♥♥♥♥♥♥♥
♥♥♥♥♥♥♥♥ Orders booked for the week of Valentines are considered confirmed. Due the our commitment to our suppliers any order cancelled that has been considered confirmed for delivery the week of Valentines will not be refundable. We would be happy to direct it to another party if you so wish as a gift provided the redirect information is provided a minimum of two days in advance.
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Q. Wondering what's trending this year for Valentines? Although the beautiful bouquet of long stem roses is still part of the Valentines' tradition, the trend this year is expected to follow last year moving towards more hand tied bouquets of mixed flowers and unique floral arrangements. Time to be unique!
Delivery and Logistic Questions The Week of Valentines is a high volume week for deliveries. February 13th through 14th are extremely demanding on all delivery services as the volume increases more than 2000% from a regular delivery day made even more demanding due to the current climate. From last year's experience by florists most were sold out of available inventory by February 11th. For this reason the policy of the courier service for logistic reasons is orders must be booked in advance of delivery date as noted above. There is a limit to the number or deliveries the service can accommodate within a day. Should you need to redirect a delivery we are required to notify the courier service by 2:00 pm two days in advance.
Q Can I request a specific delivery time? Unfortunately due to the volume of deliveries the courier service is unable to accommodate any special requests for delivery times. The courier service is providing a general delivery window based on pervious years. For businesses February 13 and 14 delivery will be anytime between 8:00 am and 6:30 pm. For residences the deliveries will commence in the morning and run throughout the evening based on the volume of deliveries they receive February 13th and February 14th. There will be no same day delivery, or guaranteed delivery by time. Please book early space is limited. The courier service cannot accommodate requests for specific delivery windows these days. Please review our order and delivery policy.
Q. Can you tell me what time a delivery will be made or where it is on the delivery schedule? Because of the volume of deliveries the floral courier service must accommodate during the week preceding Valentines and on Valentines Day the courier services will not interrupt their drivers to see where in cue any particular delivery is therefore we are unable to provide information as to where the order is on the delivery schedule. Please consider having your order delivered on Tuesday February 13th to ensure your loved one has their gift early. The delivery time and schedule is directed by the floral courier service and their logistics team.
Q Can you advise the recipient there is a delivery? Because of the volume of deliveries and pickups February 13th through 14th if you would like us to advise the recipient there will be a delivery we must receive orders at minimum 4 days in advance and we will notify the recipient on the day the order is received by email only. Unfortunately we are unable to accommodate requests to notify recipient and/ or work out an alternative delivery day for orders received less than four days in advance of delivery day. Email address are required for this service.
Q. Can I pick the order up ? We offer delivery throughout Toronto and the GTA, as a private floral and botanical studio we do not offer in studio pickup.
Q. What else do I need to know about delivery? It is the responsibility of the sender to ensure the recipient is in town/ at work/ at home, that the correct address and local telephone number has been provided. If being delivered to a home or a building with no concierge service accepting deliveries. If no local telephone number is provided flowers will be left at the door. It is the sender's responsibility to ensure someone will be home throughout the day to evening to receive the delivery. We strongly advise against leaving flowers outside in cold weather due to irreversible damage.
The courier service will only attempt one delivery to the home. If no one is home to receive the order unless a second delivery attempt has been authorized for the following day flowers will be left at the door of houses and if possible in the lobby of residential buildings. Orders left at the door for this reason or if instructed to be left at door by sender or recipient or after an authorized second delivery attempt will not be the responsibility of the The Chocolate Tulip or the courier service should the delivery be stolen, vandalized or flowers/ plants or chocolates are adversely affected by the weather. If a second delivery has been authorized the order will remain in the care of the courier service, it will not be refreshed. Undeliverable orders or orders left at the door will not be refunded.
For buildings with mailrooms/ security/ concierge flower orders must be taken to the areas designated by the building policy, the delivery service cannot circumvent these policies. Once in the care of the mailroom/ security / concierge it is their sole responsibility to ensure flowers are kept in the proper condition until they can be delivered in a timely fashion. If flowers are to be left with a concierge please ensure the concierge will accept flower deliveries. Many concierge or security in condo/ apartment buildings will no longer accept flowers and in some cases those that accept to do not inform the recipient there is a delivery for them. If your building accepts orders please check periodically with the desk or mail room through the day and evening in the event you were not informed the delivery had arrived.
If the courier service is unable to make the delivery due to the security/ concierge refusing to accept delivery or if incorrect information is provided please be aware the order will not be able to be redirected/ delivered the same day and will be considered undeliverable unless a correct address is provided or an alternative delivery address is provided where someone will be available to accept the delivery at an additional charge the following delivery day. If this is not possible the order will be considered undeliverable. For further details on order and delivery policy please see our delivery and order policy page - a link is provided on each page.
Delivery rates are based on price per piece being delivered. Multiple pieces will be charged per piece. Where feasible we do our best to group pieces into one parcel. ♥♥♥♥♥♥♥♥
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